FAQ’S
Thank you for choosing Officialmlbrangersshop.com – At Officialmlbrangersshop, we work hard to provide our customers with the best possible customer service. See the FAQ’s below for answers to commonly asked questions. If you don’t find an answer here, please feel free to email us!
Ordering Online
Site Security – Is your web site secure?
Shopping with your credit card with Officialmlbrangersshop is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience. We are proud of our A+ Rating with the BBB. (Better Business Bureau)
What are my payment options?
We accept all major credit cards, as well as Google Pay, Apple Pay, & PayPal. PayPal offers a unique Bill Me Later option – enjoy no payments and no interest if paid in full in 6 months on Bill Me Later purchases of $99 or more.
Confirmation of orders
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don’t get an confirmation email check your “junk” mail folder – it will probably be in there; otherwise, shoot us an email and we’ll get you set up.
Tracking – can I track my package?
When your order ships you will receive another email with tracking information (if available).
What is your Pre-Order Policy?
All items that are available for pre-order will be shipped at the earliest possible time. Your credit card will be charged at checkout. As we receive more information about the arrival of the product, we will update you. Once your product has shipped, you will receive the tracking number immediately.
Website Mistake
Officialmlbrangersshop reserves the right to deny an order or cancel an order based on an error on our site, whether in price, details, or stock status.
Coupon Codes
Officialmlbrangersshop only allows the usage of 1 coupon or promotional code per order. Officialmlbrangersshop reserves the right to deny the combination of two promotions.
Many manufacturers prohibit us from allowing discounts or coupons to be used on their products, including but not limited to 7am, Austlen, BabyZen, Bob, Boon High chair, Britax, Bugaboo, Chicco, Clek, Cybex, Doona, Halo, Nuna, Quinny, Silver Cross, Stokke, Tula, Veer, Maxi Cosi, Mima, Nook, Uppababy, Gift Certificates, Gift Cards, e-gift cards, and items that are already on sale.
Many times heavily discounted products are excluded from coupon codes as well. If you are trying to use a coupon on a product you believe should be eligible, give us an email and we can try our best to help you out with getting the best price possible.
Note that there is a $30 order minimum for the SIGNUP10 coupon code.
Exclusions for Black Friday/Cyber Monday/Coupon Codes
Some exclusions may apply including 7 AM Enfant, Austlen, Babyzen, Baby Monsters, Bombol, Britax, Bugaboo, Bumbleride, Clek, Cybex, Diono, Dockatot, Doona, GB, Halo, Jacqueline & Jac, Joolz, Maxi Cosi, Mountain Buggy Nano 2019, Micro Kickboard, Nook, Nuna, Owlet, Peg Perego, SIlver Cross, Stokke, Thule, Liny Love, Uppababy, Valco Baby, Wayb, Gift Certificates, Gift Cards, e-gift cards. Discounts vary per product. May not be combined with any other offer or coupon code including but not limited to signup10 or applied to a previous purchase and is not redeemable for cash. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return. Officialmlbrangersshop reserves the right to discontinue the sale at any given point.
While supplies last. Offers in this advertisement are subject to change. May not be combined with any other offer or coupon code including but not limited to signup10 or applied to a previous purchase and is not redeemable for cash. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return. Officialmlbrangersshop reserves the right to discontinue the sale at any given time.
Price Adjustments
officialmlbrangersshop reserves the right to honor a price adjustment to a lower price on our website within 7 days of purchase, or decide not to. Many companies, such as Bugaboo, Uppababy, Baby Jogger, etc, do not allow us to honor price adjustments when they allow their products to go on sale. Price Adjustments will be denied after 7 days of order date. To file a claim for a price adjustment, email info@officialmlbrangersshop.com with your order number and a screenshot of the lower price you found on officialmlbrangersshop.com. Please allow 3-5 business days to receive a response as we look into your inquiry.
Furniture FAQS
Quality:
All of our furniture is beautifully made and features incredible craftsman inspired details. Our furniture meets or exceeds all the mandatory safety standards. Each piece of furniture has been hand selected by our experts for its uniqueness.
Shipping Info:
Furniture can be shipped within the continental US. Items will usually be scheduled for delivery within 1-3 weeks from when you order has been placed. Deliveries will be scheduled by appointment during normal business hours. There must be someone present at time of delivery to accept and inspect your order. All deliveries are handled by a 3rd party delivery service company. We at Officialmlbrangersshop stand behind each order and you can expect efficient scheduling and exceptional service accompanying your delivery.
There are two delivery options available per location. Customers will be charged with the delivery method selected. With curbside delivery packages will be left at the curb. The White Glove delivery service option will include furniture assembly in the room of your choice and thorough cleanup upon completion. Shipping costs will be reflected accordingly at checkout.
Tristate area:
Standard Curbside Delivery: $49
White Glove Delivery: $99
Eastern/Central US:
Standard Curbside Delivery: $99
White Glove Delivery: $149
Western US:
Standard Curbside Delivery:$149
White Glove Delivery: $199
Returns:
All furniture is final sale and not returnable. No additional discounts or coupons can be applied to sale items . Officialmlbrangersshop gift cards may be applied to this order. Please note, orders can still be canceled or revised prior to leaving our warehouse. However, once the item/s leaves our warehouse, we will not be able to process any changes or returns/refunds. We will not be able to accept returns on these items unless item purchased is damaged upon receipt. We carefully inspect your order prior to shipment, upon receipt, please inspect your purchase and notify us of any damage. If the furniture has noticeable damage, please do not accept the delivery. Damaged goods will be refunded. Warranty defers according to manufacturers.
Furniture Finish:
The components and makeup of the furniture which we offer varies. With the 100% solid wood furniture pieces that we offer you can expect to see various nuances such as minor differences in color finishes as well as slight imperfections due to the nature of the wood used to produce these exceptional pieces.
With this understanding, please take care to protect and preserve your furniture according to furniture care tips included in the care and maintenance guide.
Shipping
Shipping Charges
Free shipping on all orders.
We ship worldwide.
Delivery times
If your order is received, the inventory is in stock, and your credit card information matches the information you supplied with your order
– If your order is in stock and is placed Monday-Thursday, before 12:00 P.M. EST, and Friday before 12 P.M. EST, your order will usually leave our facility the same day you order it. Orders placed over the weekend for in stock items will ship out on Monday. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com.
At certain times of the year (Black Friday, etc), we experience a high volume of sales and shipping may take longer than expected. If you need an order by a specific date, please inquire as to when you can expect your order.
UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days when UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We insure all packages that leave our facility. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf with UPS.
UPS will make a total of 3 attempts to deliver your package. If a package is undeliverable or refused, there will be a $12.50 refusal fee plus our actual shipping costs which include the freight to and from the customer. Our “actual shipping costs” are not free shipping.
Method of Delivery
The majority of items are shipped via UPS, but for larger items we might use specialized freight carriers.
How to Track?
When your order ships you will receive another email with tracking information (if available).
Returns & Exchanges
What is your Return Policy?
We want you to be happy with your order! If you’d like to return your order simply email us or call us within 30 days of your receipt for a full refund.
There are No Restocking Fees! Once your return request is approved, you may ship the order back to us using any carrier you prefer (UPS, FedEx, USPS). You are responsible for the return shipping costs. Just make sure to include your RMA # in the reference field so that it will appear on the return label
Exceptions and Clarifications:
1. Products must be returned to us in brand new condition, unused, and in their original packaging.
2. We cannot accept returns on products that have been customized or special ordered. Items that are special order, clearly state it on our website.
3. Sale, Clearance, open box, and discontinued items are not eligible for returns or exchanges. Officialmlbrangersshop reserves the right to deny a return on a heavily discounted item. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return.
4. If you placed an order using the points that you received from your previous order than the original first purchase cannot be returned.
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing. Credits can only be refunded to the same credit card the purchase was made on. If an item was purchased as a gift, we can either refund the original credit card or an exchange can be made. Any return received by our warehouse later than 2 weeks after the return process was initiated, will be subject to a 15% late return fee.
All items are under the manufacturer’s warranty. Most manufacturers do not allow us to carry any parts or take back defective items, but we are here to help! If an item arrives or becomes damaged within the warranty timeframe, we will help guide you on how to contact the manufacturer to initiate a claim. If you have any trouble after filing a claim, please do reach out to us and we will get involved to make sure that you are taken care of. We value our customers for life and want to ensure that everything you purchase from PishPosh Baby is something you love.
Returns & Exchanges
We want you to be happy with your order! If you’d like to return your order simply email us or call us within 30 days of your receipt for a full refund.
There are No Restocking Fees! Once your return request is approved, you may ship the order back to us using any carrier you prefer (UPS, FedEx, USPS). You are responsible for the return shipping costs. Just make sure to include your RMA # in the reference field so that it will appear on the return label
Exceptions and Clarifications:
1. Products must be returned to us in brand new condition, unused, and in their original packaging.
2. We cannot accept returns on products that have been customized or special ordered. Items that are special order, clearly state it on our website.
3. Sale, Clearance, Open Box and Discontinued items are not eligible for returns or exchanges. Officialmlbrangersshop reserves the right to deny a return on a heavily discounted item. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return.
4. If you placed an order using the points that you received from your previous order than the original first purchase cannot be returned.
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing. Credits can only be refunded to the same credit card the purchase was made on. If an item was purchased as a gift, we can either refund the original credit card or an exchange can be made. Any return received by our warehouse later than 2 weeks after the return process was initiated, will be subject to a 15% late return fee.
All items are under the manufacturer’s warranty. Most manufacturers do not allow us to carry any parts or take back defective items, but we are here to help! If an item arrives or becomes damaged within the warranty timeframe, we will help guide you on how to contact the manufacturer to initiate a claim. If you have any trouble after filing a claim, please do reach out to us and we will get involved to make sure that you are taken care of. We value our customers for life and want to ensure that everything you purchase from Officialmlbrangersshop is something you love.